Client

The France Foundation

Healthcare

Audience

Pulmonologists, critical care specialists, hospitalists, fellows and other health care providers who manage patients with nontuberculous mycobacterial lung disease (NTM) and idiopathic pulmonary fibrosis (IPF).

Concise prescribed the Chime Complete interactive event app, customized with Pin Code Login, Agenda, Speakers' Biographies, Heatmap, Push Presentation, Notepad, Instant Polling, Resources, Q&A and Feedback functionality.

The France Foundation planned two satellite symposia designed to further educate pulmonary care and infectious disease professionals.  

Understanding your audience pre-event can be difficult for clients, as attendees typically don’t pre-register, and collecting attendee information when they arrive is usually too time consuming.

Chime allowed attendees to log in and start using the platform using a simple pin code feature. Pushing a quick pop-up form at login, the session hosts could identify who was in the audience and follow up with the participants post-symposium.

 

“The Concise team was reliable, resourceful and professional throughout the entire process. They were very quick to respond to our questions, and always met our iPad design deadlines. Concise onsite teams were also top notch, helping to manage the AV team, iPad functionality, overall meeting flow, and our presenters with various timings. The Concise team made this entire process so seamless, and we look forward to working with them again.”

Morgan Long, Project Manager, The France Foundation

Engagement

Attendees were highly engaged throughout using Chime's polling feature to vote on how they would assess and treat patients presented in various scenarios for both nontuberculous mycobacterial lung disease (NTM) and idiopathic pulmonary fibrosis (IPF).

Collective audience results from pulmonology, pathology, allergy/immunology, infectious disease and other clinical areas were instantly shown on screen, giving the presenting faculty the chance to immediately see polling results, assess the audience’s knowledge of the condition and treatments, and adapt the presentation accordingly.

To ensure topics were covered thoroughly, each symposia wrapped-up with the opportunity for audience members to submit questions. Chime’s Q&A functionality captured questions for the clients to turn into FAQs, and share in follow-up communications to reinforce attendee learning.

Applause

The France Foundation is familiar with several competitors’ event apps, but wanted  a cleaner, more user-friendly platform and a high level of customer service to meet their needs. They needed to accommodate a lot of last minute changes, so Concise’s reputation for high service levels and quick turnarounds spoke to their needs specifically.

The client was thrilled with the extremely high levels of engagement achieved during the symposium session. Using Chime allowed The France Foundation to easily choreograph multiple presentations, audience polling, and audience reminders within 90 minutes.

The hosts were also impressed with the Concise onsite team proactively pushing the Q&A module to the screen to prompt audience questions, as well as the team’s professionalism throughout. The Concise team collaborated with the venue AV staff to choreograph the primary and second screen experience.

Concise provided clean and well-organized post-event data enabling the client to save time to quickly summarize attendee feedback and identify adjustments to make for their next educational offerings. Data was provided very quickly, enabling The France Foundation to create and disseminate activity outcome reports to their grant supporters faster than in the past.

“Concise did an excellent job of both engaging the audience and managing the audio visual team. They also worked very well to educate our presenters, so that they understood the full functionality of the iPads and what information could be extrapolated for additional education. It was a pleasure to work with the Concise team. They helped us to breathe a little easier without worry of complications and extraneous details.”


Carrie Burton, Senior Project Manager, The France Foundation



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